Everything you need to know about Our Mortgage Guarantee
At First Mortgage, we're confident in the products we recommend and the advice we give. So we back it up.
If you receive a mortgage offer from another lender with a lower true cost over the special rate period than the one we secured for you, on a like-for-like product basis, we'll pay you £500.
How to claim it
- Find a better offer. It needs to be a genuine, like-for-like mortgage offer from another lender.
- Send it to us at least 10 days before completion. Get in touch with your advisor and send a copy of the mortgage offer.
- We check it against ours. If the mortgage product has a lower true cost over the special rate period than the mortgage recommended by First Mortgage, we will pay you £500.
Got a question about the promise? Email us at enquiries@firstmortgage.co.uk and we'll do our best to help. If you think you're eligible to make a claim, speak to your advisor directly and they'll take it from there.
Feel like you’re not ready yet?
We understand. It’s not every day you rearrange or try to get a mortgage.
Why not try out our calculators to help get your head around the figures.
Ready to get started?
Meet us in person at one of our branches or chat to us via video call — whatever works best for you. All appointments are with our friendly and experienced mortgage experts.
Find your local branch and pop in for a chat.
We’ll help you take the next step.
Our friendly team of advisors is ready to answer your questions right away.
*UK's Top Rated Mortgage broker is based on having the highest number of reviews (33,337) on Trustpilot, and being ranked #1 in Trustpilot's 'Mortgage Broker' category. Checked: 9th July 2026. Visit the Trustpilot website.