|We aim to treat our clients as we would our friends by:|
- Developing long term business relationships
- Working in harmony as a team with all our partners to ensure the best possible outcome for our client.
- Encouraging our clients to approach us, as we will approach them, to help them to achieve their objective of owning their own home.
|We act honestly, openly, fairly and ethically in all that we do by:|
- Challenging things we believe to be wrong and to be open to challenge from others.
- Being accountable for failure as well as success and not allocate blame.
|Our clients can count on our professionalism to:|
- Provide excellent service
- Use our experience and expertise to provide holistic advice around buying and owning their home.
|We aim to support you through the home owning process by:|
- Simplifying all the terminology and jargon
- Providing sufficient information in a clear, concise manner and in a timely fashion
- Ensuring that you understand this information to enable you to make an informed decision from a position of strength.
|We respect your trust in us and will strive to live up to this trust by:|
- Focussing on your interests alone
- Being impartial to any third party involvement in meeting your solutions
- Being open about what we are doing on your behalf, who we are dealing with and why.